Reaching the login page
Open your tenant’s URL in a browser. The exact hostname depends on your
operator — it is the address your administrator sent you when your account
was created. The login page is served at /auth/login under that hostname.
The form first asks for your email address. Enter it and confirm.
Email and password sign-in
If your account has a password set, the form expands and shows a Password field. Enter your password and confirm to sign in.
The form does not separately ask whether to keep you signed in — the platform extends the session automatically and stores it in your browser. Closing and reopening the browser does not, on its own, sign you out.
If your tenant has not yet given you a password, the form may instead ask you for a 4-digit code that the platform emails to you on demand. Enter the code from the email to sign in. (See Document 3 §1.1 for the technical distinction between password and code logins.)
Two-factor authentication
If your administrator has enabled two-factor authentication for your account, the platform asks for a verification code after you submit your password. Enter the 4-digit code from your email.
If you do not receive the code within a minute, click Resend code on the same screen to request a new one.
This manual does not cover enabling or disabling 2FA; the only 2FA UI currently in the platform is the prompt that appears at sign-in.
Google sign-in
A Sign in with Google button is available only on Elvo’s main self-service
domain (my.elvo.io). It is not shown on tenant subdomains, branded
subdomains, or whitelabel tenants — those rely on email-plus-password (or
email-plus-code) sign-in. If you do not see the Google button on your login
screen, your tenant does not support it.
After login: the Dashboard
The default landing page after sign-in is the Dashboard. The Dashboard shows a draggable grid of widgets — KPIs, charts, and tables aggregating the infrastructure visible at your tier (see Part 1 for full details).
If you had been working in another area before your session expired, the platform may instead return you to the last page you visited.
Sidebar navigation
The vertical strip on the left of the screen is the sidebar. It is the main way to move between areas of the platform. The sidebar groups features into a small number of categories — Analytics, Assets, Energy Management, CRM, Billing, and Company — and lists the available items inside each.
The exact items visible to you depend on your tier and role; a Client user sees fewer items than an Enterprise user, and a superauditor user sees read-only versions of the items their write-capable peers see (see section 0.2).
For details on each area:
- Analytics — Dashboard (Part 1), Charging Sessions (Part 2), Error Logs (Part 3).
- Assets — Locations (Part 4) and Stations (Parts 5 and 6).
- Energy Management — Charging Profiles and Load Balancing (Part 7).
- CRM — Authorizations / RFID Cards, Drivers, and Tariffs (Part 8); also Clients, Partners, and Fleets.
- Billing — Driver Invoices and Subscription Invoices (Part 9).
- Company — your tenant’s own settings (covered partially in Part 10 Administration).
Header bar
The horizontal strip at the top of the screen is the header. From left to right it contains:
- A toggle to collapse or expand the sidebar.
- A breadcrumb showing where you are inside the platform.
- A copy-able OCPP URL chip — the WebSocket endpoint your stations connect to.
- A language selector for switching the interface between the nine supported languages (selecting a language reloads the page).
- A notification bell with an unread-count badge.
- Your profile avatar, which opens the profile menu.
The profile menu
Click your avatar on the right side of the header to open the profile menu. The menu contains two items:
- My Profile — opens
/my-profile, where you can view and edit your personal details and change your password (see section 0.4). - Logout — signs you out of the platform and returns you to the login page.
